Tank Sensor Installation Manual OWL Help Centre Agent 3 23 December 2017 10:14 Follow You can view the Tank Sensor installation manual here:http://docs.owlintuition.com/index.php?m=5 Have more questions? Submit a request 11 Comments Date Votes 1 Helena Eady 31 October 2014 16:25 Keep getting a message OFF(Fault: Tank Temperature Sensor) 0 thomas 07 November 2014 13:33 Hi, i have an installation with a tank sensor which gives me the message "Off, Saftey switch open" 0 John Holloway1 21 November 2014 07:38 I get the same message as above "Off (Fault: Tank temperature sensor) What can I do ? 0 Steve Baxter 01 December 2014 17:50 Also getting off, safety switch open - any clues? 0 John Holloway1 01 December 2014 18:00 When this happened on my system I moved the sensor up the tank towards the top approx 1/3 from the top the temperature probe can then see heat being put into the tank and does not shut down 0 Stefanl69 07 February 2015 18:51 also getting the following error - diid anyone actually get a response from OWL? Network OWL 18:41, Today 2002828Possible fault with the hot water tank temperature sensor. The heating has been stopped because the hot water temperature was not increasing as expected. The temperature sensor may have become detached from the hot water tank. 0 John Holloway1 07 February 2015 19:00 See my above suggestion about moving the sensor up towards the top of the tank, this does work! 0 Stefanl69 08 February 2015 17:25 Thanks John, it is at the top of the tank already, I believe they put it on the pipe as the tank has a jacket and they weren't prepared to cut out a section to attach the sensor to it. It is now also saying the battery is very low and there is no wi-fi signal? This was only installed Friday 0 Steve Baxter 09 February 2015 11:39 OWL resolved mine with a firmware upgrade to the tank sensor and you also need to check that the wire from the temperature sensor is firmly connected to the baseplate in the tank sensor. 0 Jnd67 07 August 2016 08:15 I have been having problems on and off with tank sensor but I do not know what it is so that I can move it??? Please please HELP!!!! 0 Pete Greenow 28 September 2017 11:10 Hi I am getting a zero temp on my hot water , I have put new batteries in the TBTE3H and yet I get the battery showing completely flat and a red line by the logo to the right of the battery . If I try to get hot water by selecting more hot water I get the "update to tank sensor pending" message please help Please sign in to leave a comment.