My consumption is going up and down in line with the generation. What should I do?

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OWL Help Centre Agent 3
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Watch the Generation live data and Consumption live data for a couple of minutes. If you see that when the Generation figure increases the Consumption figure increases by a similar amount and visa versa then you need to reverse the direction the cable is going through the Grid Sensor.
1)    Locate the Grid Sensor (should be clamped to the live cable between your Electricity Meter and your Consumer Unit / Distribution Panel).
2)    Look whether the OWL logo is facing towards the Meter or towards the Consumer Unit.
3)    Undo the Sensor latch, remove, twist 180 degrees and re-attach.
4)    Check that the OWL logo on the Sensor is now facing in the opposite direction to that in Step 2.
When correctly fitted your Consumption figure should not move up and down in sync with the Generation figure.

See Type 2 wiring diagram below:
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5 Comments

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  • 0
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    sarah littlewood

    I have done this and the problem is still there. is there a problem with the device

  • 0
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    OWL Help Centre Agent 3

    Hi Sarah,

    Please can you send a request into customer.services@theowl.com or could you please submit a ticket via Zendesk, an agent will then be happy to assist you.

  • 0
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    Anupam Patra

    Hi, I have a Type-1 installation as I have 2 sensors and not 3. I have still tried this solution and it doesn't work. I have raised a ticket but have had no response.

  • 0
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    OWL Help Centre Agent 3

    Hi Anupam,

    Your ticket has been responded to and resolved.

  • 0
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    Anupam Patra

    Thank you. Do you have a Type 1 wiring diagram?

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