If you have received an email informing you that the no solar generation is being detected, or you have noticed the batteries require changing in the transmitter the following is a guide to the components and procedures to follow.
Please note we do not advise that the batteries are changed or removed without going through through the following steps as this will require additional support to resolve the original issue.
Firstly make yourself familiar with the component that requires attention - THE TRANSMITTER, this is often overlooked as it can be out of sight. The transmitter would have been provided and placed in your home by your installer, it will generally be placed in your electrical cupboard, or close to your utility meter and consumer unit. - it is approximately 2.5 X 3.5 inches in size
Make a note of the correct positioning of the two cables, your installer may not have labeled them up. The transmitter contains 3 ports - only ports 1 and 2 (left and middle) are used for a PV monitoring system. If you have a cable in port 3 this is incorrect and should be removed and placed in the vacant port.
Changing the batteries
- Log into your dashboard via a browser based view via www.owlintuition.com
- Go to the Devices Menu at the top of the screen
- Click the Electricity Transmitter
- Select the the "Change Batteries" button and follow the on screen instruction
The wizard instructions above should successfully allow you to change the batteries and maintain the wireless pairing.